Starting with limited resources and a new facility we set about the development of the group.
Initial tasks involved the setup of a gastroenterological facility and the establishment of processes covering:
During the expansion stage as extra hospitals were planned, built and commissioned, it became evident that a key component of the development was a health expert to manage the hospital and clinical pathway issues.
This enabled Monserrat to:
Through Leith’s knowledge, skill and experience Montserrat Day Hospitals were able to continue to roll out consistent and effective systems.
While the expansion continued after Leith’s role ended, Montserrat grew from one procedure room to over 15 facilities across Australia.
Transfer the day hospital license to an overnight hospital facility.
Day Hospital Consulting lead the changes required from elevating from a day hospital to an overnight facility by:
Physical changes made to the facility enabled accommodation for overnight stay patients, with a licensed, accredited facility against the NSQHS version 2.
This has enhanced the services and lifted the profile of the Miami Private Hospital and is recognised as a world leader in the treatment of lipoedema patients.
Takeover of a two-theatre day hospital in a regional Queensland.
A one discipline day hospital with minimal use bought by a prominent cohesive business minded group of Medical Practitioners.
The group had not owned or governed a Day Hospital facility and had not understood the regulatory and legislative requirements for the State or the accreditation requirements.
The Clinical Staff were professional, skilled and competent, but also had not managed a Day Hospital before.
Immediate challenges included:
We were given 90 days to develop and complete a newly revised quality assurance program to meet the NSQHS Standards version 2.
Day Hospital Consulting was engaged to:
Accreditation was successfully achieved within the agreed timeframe.
By initially allocating key staff to one standard each, they gained ownership of quality and have successfully developed a healthy reporting and quality improvement focused day hospital.
There has been continued growth in clinical services with increased utilisation and more robust systems to support the growth.
The Medical Practitioners have established strict meeting protocols and are accountable for all clinical and corporate governance issues.
Day Hospital Consulting achieved these results for the Far North Day Hospital in under twelve months.